Shipping policy

Shipping Policy


Order Processing:

Orders are processed within 10 business days (excluding weekends and holidays) after payment is received.

You will receive a confirmation email with tracking information once your order has shipped.


Shipping Rates & Delivery Estimates:

Shipping costs are calculated at checkout based on the destination and shipping method selected.

Estimated delivery times vary by location and shipping carrier. Standard shipping typically takes 2-5 business days. Expedited shipping options may be available at an additional cost.


LARGE AND OR HIGH DOLLAR RARE ITEM SHIPMENT 

  • In the event your item is either large, rare, and or highly valuable, your shipping cost may be calculated at the time of shipment once packaged and insured and you will be invoiced the shipping cost after packaging is complete. 

SPECIAL PACKAGING FEES 

  • Freight Shipment: large items requiring freight shipment and packaging are subject to a $150-300 freight packaging fee for the custom assembly of a suitable pallet or crate for safe transport  
  • Specialized packaging fees are to be assessed once packaged and PACKAGING fees are NON REFUNDABLE. In the event the purchaser requests a cancellation of the order and the item has already been packaged, the purchaser forfeits their paid packaging fees if already paid and is subject to a 30% restocking fee for item(s). 

 

 


Shipping Carriers:

We use [USPS, UPS, FedEx] for shipping. The carrier is chosen based on the best available service for your location.


International Shipping:

We currently offer international shipping. If available, the customer is responsible for any customs duties, taxes, or fees imposed by the destination country.


Lost, Delayed, or Damaged Shipments:

We are not responsible for shipping delays caused by carriers, weather, or other unforeseen circumstances.

If your package is lost or arrives damaged, please contact the carrier within 2 days of delivery to resolve the issue. Claims for lost or damaged items must be filed with the carrier.


Incorrect Shipping Information:

Please double-check your shipping address before placing an order. We are not responsible for orders shipped to incorrect addresses provided at checkout. If an order is returned due to an incorrect address, the customer will be responsible for reshipping costs.


Order Tracking:

 Once your order ships, you will receive an email with tracking information. You can track your package using the carriers website.


Contact Us:

For any questions about shipping, please contact us at [werk@projekt132.com].